Capital One 'Reviewing' Language in Contract Update That Mentions 'Personal Visits'
Updated: Tuesday, February 18 2014, 12:49 PM EST
Credit card company Capital One says it is "reviewing" the language used in a recent contract update sent to cardholders that specifies that it "may contact you in any manner we choose," including calls, emails or even a "personal visit."
The LA Times reported that other parts of the contract update stated that "We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose."
In a statement released on its website Capital One says;
"We want to clarify what's been shared in recent news regarding information in our cardholder agreement about ways we can communicate with our customers.
"Personal visits: Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work. The one exception is the limited case involving secured collateral. We have card partnerships with several sports vehicle manufacturers (jet skis, snow mobiles, etc.), and as a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle
"Phone calls: We want our calls to display as Capital One on caller id and that's the way they are programmed. However, some local phone exchanges may display our number differently. This is beyond our control, and we want our cardholders to be aware of that potential occurrence.
"This language is not new to Capital One agreements. The agreement was recently sent to a group of customers as part of the ongoing HSBC integration.
"We are reviewing the language because we do not want to create any unnecessary insecurity among our customers."
Headquartered in McLean, VA, Capital One Financial Corporation's subsidiaries include Capital One, N.A., and Capital One Bank (USA), N. A. it is the fourth largest credit card issues in the US.